Q. I don't see my points, where are they?
A. Please allow approximately 72 hours for points to be credited to your account after a purchase or interaction.
Q. How do I manage my account?
A. Every Goodwill VIP has access to a personal webpage to check points balance, see rewards summaries and update your account information. Click here to access your account.
Q. How do I log in?
- Go to goodwillvip.com and select Log In.
- Enter your email address or mobile number.
- Check the box to agree to receive a one-time sign-in code by email or text from Goodwill Easter Seals MN.
- Select Send Code, then check your email or mobile device for your sign-in code.
- Enter the code and select Sign In. Once signed in, you can view your current rewards balance, update your information, and more.
Q. Why can't I log in?
If you are not receiving your single-use sign in code via text message:
- Try logging in to your account using your email. If you are not receiving emails, follow the steps in the ‘Why am I not receiving emails?’ guide below.
If you are not receiving your single-use sign in code via email:
- Try logging in to your account using your mobile number. If you are not receiving texts, follow the steps in the ‘I’m not receiving texts’ guides below.
Q. Why am I not receiving emails?
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Double check your spam, junk or other email folders.
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Confirm your email address is correct. To do this, log in to your account by entering your mobile number, click ‘Manage Profile’ and review your email address. If your email address is incorrect, please follow the steps in the ‘How do I change my phone number, email, or address?' guide below.
Q. Why am I not receiving my single-use sign-in code text?
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First, try re-opting in by texting Text STOP to 6124454866. You will receive a text confirming you have opted out. Next, text START to 6124454866. You will receive a text confirming you have opted in. Try to log in to your account using your mobile number.
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Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
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Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.
Q. Why am I not receiving VIP rewards promotional texts?
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First, try re-opting in by texting STOP to 757575. You will receive a text confirming you have opted out. Next, text JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number.
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Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
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Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.
If these troubleshooting tips don’t resolve your issue, please contact your cell phone carrier for further assistance.
Q. How do I change my phone number, email, or address?
- To change your account information, login to your account at goodwillvip.com and select ‘Manage Profile’.
- To change your email, select ‘Change Email Address’ and enter your new email. Select the ‘Update Email’ button, then check your email for the verification code. Enter the verification code and select the ‘Verify Email’ button.
- To change your phone number, select ‘Change Phone Number’ and enter your new number. Select the ‘Update Phone’ button, then check your phone for the verification code. Enter the verification code and select the ‘Verify Phone’ button.
- To change your address, enter your new address information in the address, city, state, and Zip fields. When you’re finished, select the ‘Submit’ button at the bottom of the page.
Q. Where can I go for other support?
Visit the contact us page and click ‘VIP Sales & Discounts’.
Q. What about my privacy?
A. GESMN will never sell, trade or share information with any other organization. Goodwill VIPs may access support by visiting the contact us page and clicking ‘VIP Sales & Discounts’ or by asking a store associate.
