Q. I don't see my points, where are they?
A. Please allow approximately 72 hours for points to be credited to your account after a purchase or interaction.
Q. How do I manage my account?
A. Every Goodwill VIP has access to a personal webpage to check points balance, see rewards summaries and update your account information. Click here to access your account.
Q. Why can't I log in?
If you are not receiving your single-use sign in code via text message:
- Try logging in to your account using your email. If you are not receiving emails, follow the steps in the ‘I’m not receiving emails’ below.
If you are not receiving your single-use sign in code via email:
- Try logging in to your account using your mobile number. If you are not receiving texts, follow the steps in the ‘I’m not receiving texts’ below.
Q. Why am I not receiving emails?
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Double check your spam, junk or other email folders.
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Confirm your email address is correct. To do this, log in to your account by entering your mobile number, click ‘Manage Profile’ and review your email address. If your email address is incorrect, please follow the steps in the ‘How do I change my email?’ below.
Q. Why am I not receiving my single-use sign-in code text?
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First, try re-opting in by texting Text STOP to 6124454866. You will receive a text confirming you have opted out. Next, text START to 6124454866. You will receive a text confirming you have opted in. Try to log in to your account using your mobile number.
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Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
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Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.
Q. Why am I not receiving VIP rewards promotional texts?
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First, try re-opting in by texting STOP to 757575. You will receive a text confirming you have opted out. Next, text JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number.
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Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
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Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.
If these troubleshooting tips don’t resolve your issue, please contact your cell phone carrier for further assistance.
Q. How do I change my email?
Visit the contact us page, click 'VIP Sales & Discounts' and ask us to change your email. Please include your correct email address in the email address and confirm email address fields. Please confirm your previous email address in your request, as well as the mobile number associated with your account.
To find the email and mobile number associated with your account, log in to your account. Your email and mobile number associated with your account are found in the 'Manage Profile' section.
Q. Where can I go for other support?
Visit the contact us page and click ‘VIP Sales & Discounts’.
Q. What about my privacy?
A. GESMN will never sell, trade or share information with any other organization. Goodwill VIPs may access support by visiting the contact us page and clicking ‘VIP Sales & Discounts’ or by asking a store associate.
