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Try our FAQ's

We accept a variety of household items in good condition (not broken, damaged or heavily stained). To see if we accept a specific item, please visit the donation page and use the search bar. Here is a quick guide to items we accept:

Accepted & Encouraged
  • Adult's clothing, shoes, accessories
  • Battery operated electronics
  • Bicycles
  • Books
  • Children's clothing, shoes, accessories
  • Furniture in good condition
  • Games and toys
  • Kitchen items
  • Vehicles in any condition
  • Sporting Goods
  • Small electronics
Not Accepted
  • Air conditioners
  • Automotive materials or household chemicals
  • Baby furniture and medical equipment
  • Building, plumbing materials or carpet
  • Electrical fixtures and bulbs
  • Damaged or stained furniture
  • Gas-powered equipment
  • Glass screen computer monitors or televisions
  • Printers
  • Large exercise equipment
  • Large appliances: refrigerators, freezers
  • Mattresses, bed frames/hardware
  • Sleeper sofas
  • Weapons and ammunition

Our convenient, contactless donation process makes it easy to donate. Please visit the donation page to find a donation center.

Yes! We partner with ReSupply to provide donation pickup services for a fee. Schedule a pickup for cleanouts, moving, new furniture and everything in between. For more information or to schedule a donation pickup, please visit the schedule a donation pickup page.

Online Order Information

For information about auctions, shipping, returns and more, please visit the help center at shopgoodwill.com. 

Goodwill - E-Commerce
10501 Winnetka Ave N, Brooklyn Park, MN 55445

9 a.m. – 7 p.m.: Monday - Thursday
9 a.m. – 3 p.m.: Friday & Saturday
Closed: Sunday

Contact us: 952-600-1465

Try our FAQ's

First, try re-opting in by texting JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number. Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier. Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode. If these troubleshooting tips don’t resolve the issue, please contact your cell phone carrier for further assistance. For more info, please visit the VIP page.

A. Please allow approximately 72 hours for points to be credited to your program account after a purchase or interaction. You can check your points balance from your account page here.

I can’t log in. 

If you are not receiving your single-use sign-in code via text message:

Try to log in to your account using your email. If you are not receiving emails, please follow the steps in the ‘I’m not receiving emails’ FAQ below. 

If you are not receiving your single-use sign-in code via email:

Try to log in to your account using your mobile number. If you are not receiving texts, please follow the steps in the ‘I’m not receiving texts’ FAQ below. 

I’m not receiving emails.  

  • Double check your spam, junk, other, or promotions email folders.
  • Confirm your email address is correct. To do this, log in to your account by entering your mobile number, click ‘Manage Profile’ and review your email address. If your email address is incorrect, please follow the steps in the ‘How do I change my email?’  FAQ below.

I’m not receiving texts.  

If you are not receiving your single-use sign-in code:

  • First, try re-opting in by texting Text STOP to 6124454866. You will receive a text confirming you have opted out of receiving texts. Next, text START to 6124454866. You will receive a text confirming you have opted in to receive texts. Try to log in to your account using your mobile number.
  • Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
  • Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.

If you are not receiving VIP rewards promotions:

  • First, try re-opting in by texting STOP to 757575. You will receive a text confirming you have opted out of receiving texts. Next, text JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number.
  • Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
  • Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.

If these troubleshooting tips don’t resolve the issue, please contact your cell phone carrier for further assistance.

How do I change my email?

​​Visit the contact us page, click ‘VIP Sales & Discounts’ and ask us to change your email. Please include your correct email address in the email address and confirm email address fields.

For other support

Visit the contact us page and click ‘VIP Sales & Discounts’.

To see upcoming sales, please visit our calendar page. For more details, please review our terms & conditions.

We offer discount sales for healthcare workers, first responders, military & seniors (55+). Please visit our calendar page to see upcoming sales. For more details, please review our terms & conditions.

Try our FAQ's

We want you to be satisfied with your purchase. We offer a 14-day exchange policy with a receipt and tags attached at Goodwill stores (we do not offer refunds or accept checks). Goodwill Outlets, Wholesale and shopgoodwill.com do not offer exchanges or refunds and all sales are final. For more details, please review our terms & conditions.

To see a store's hours, please visit the find a store page. 

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