A. Use your mobile phone to text JOINGOODWILLMN to 757575 before bringing your items to the register to checkout. Goodwill store associates cannot complete the VIP opt-in process for customers at the register.

A. YES.  All previous Goodwill VIPs need to re-enroll to access new features and register with our system to start earning points on purchases. 

A. One dollar equals one rewards point.  Once you earn 33 points, you will receive $3 off your purchase. Points can only be redeemed in $3 increments (e.g., 33 points = $3, 66 points = $6). Partial redemptions like 44 points for $4 aren’t available.

A. No – you earn them, you keep them! Best of all, purchases at your neighborhood Goodwill support our job training programs and people in our community. For example, $100 can cover transportation for a program participant to attend job training and $150 can provide work boots for someone starting a new job after they graduate from our construction training.

A. If a VIP member returns or exchanges purchased items, the points earned by those items will be deducted from the member's point total. Please see full terms and conditions for details.

A. For detailed information, please review our Terms and Conditions here.

A. Your purchases help support  our programs that connect people to careers. We think that should be rewarded! VIP customers can now earn 1 point for $1 spent, unlocking new rewards to thank you for shopping at Goodwill.

A. Goodwill VIP rewards are valid only at participating Goodwill-Easter Seals Minnesota retail locations. Points cannot be redeemed at Goodwill Outlets, Wholesale or shopgoodwill.com.

A. When you checkout, tell the cashier you are a Goodwill VIP and provide your cell phone number to earn points on your purchase, redeem a promotion and/or activate your rewards. Always identify yourself as a VIP Rewards loyalty member at the time of purchase to ensure applicable points from your purchase are applied to your VIP Rewards account; points and/or rewards cannot be applied retroactively if membership is not identified at the time of purchase.

A. Rewards earned in a transaction are applied to a future transaction. Rewards cannot be applied towards sales tax or given as cash back.

A. First, try re-opting in by texting JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number. Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier. Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode. If these troubleshooting tips don’t resolve the issue, please contact your cell phone carrier for further assistance.

A. Please allow approximately 72 hours for points to be credited to your account after a purchase or interaction. 

A. Every Goodwill VIP has access to a personal webpage to check points balance, see rewards summaries and update your personal information and preferences. Click here to see your account.

A. GESMN will never sell, trade or share information with any other organization. Goodwill VIPs may access support by visiting the contact us page and clicking ‘VIP Sales & Discounts’ or by asking a store associate.

I can’t log in. 

If you are not receiving your single-use sign-in code via text message:

Try to log in to your account using your email. If you are not receiving emails, please follow the steps in the ‘I’m not receiving emails’ FAQ below. 

If you are not receiving your single-use sign-in code via email:

Try to log in to your account using your mobile number. If you are not receiving texts, please follow the steps in the ‘I’m not receiving texts’ FAQ below. 

I’m not receiving emails.  

• Double check your spam, junk, other, or promotions email folders.
• Confirm your email address is correct. To do this, log in to your account by entering your mobile number, click ‘Manage Profile’ and review your email address. If your email address is incorrect, please follow the steps in the ‘How do I change my email?’  FAQ below.

I’m not receiving texts.  

If you are not receiving your single-use sign-in code:

• First, try re-opting in by texting Text STOP to 6124454866. You will receive a text confirming you have opted out of receiving texts. Next, text START to 6124454866. You will receive a text confirming you have opted in to receive texts. Try to log in to your account using your mobile number.
• Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
• Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.

If you are not receiving VIP rewards promotions:

• First, try re-opting in by texting STOP to 757575. You will receive a text confirming you have opted out of receiving texts. Next, text JOINGOODWILLMN to 757575. You will receive a verification text to confirm your phone number.
• Second, for Android users, if there’s an exclamation point error next to your text message, this is a mobile plan/phone setting issue and you’ll need contact your cell phone carrier.
• Third, make sure you have good network connection and that your cell phone isn’t on “roaming” mode.

If these troubleshooting tips don’t resolve the issue, please contact your cell phone carrier for further assistance.

How do I change my email?

​​Visit the contact us page, click ‘VIP Sales & Discounts’ and ask us to change your email. Please include your correct email address in the email address and confirm email address fields.

For other support

Visit the contact us page and click ‘VIP Sales & Discounts’.

A. Visit the contact us page and click ‘VIP Sales & Discounts’.